Frequently Asked Questions
Where is your company located?
LABBROS. Health & Wellness is located in Brandon, Florida. A commuter city to the east of Tampa in West Central Florida, near the junction of Interstate 4 and Interstate 75.
What are your business hours?
We are open Monday - Friday from 10 AM - 5.30 PM EST, Weekend by appointment only. We closed on all major holidays. Remember - we are open online 24/7/365!
Can I speak with someone directly?
Of course! You can always speak to someone at LABBROS. Health & Wellness. Give us a call at 407-758-0418, we are here for your convenience! You can reach a sales representative by telephone 10 AM - 8 PM EST, or you can live chat with us through our website. Alternatively, you can email us, and we will respond in an appropriate fashion.
Can I place my order over the phone?
Of course! We recommend calling our informative sociable staff especially when you have any questions about your purchase. We can be reached at 407-758-0418 Mon-Fri, 10 AM - 8 PM EST.
How will I know if my order has been processed?
Immediately after your purchase, you will receive a confirmation email explaining your purchase and details.
When is payment taken for my order?
Payment is taken immediately after the order is processed online. For the security of your card, we do this so we do not keep any open credit information and everything is processed instantaneously.
What do I do if I want to cancel my order?
Contact our sales representatives as soon as possible. Most chairs ship the next day. If you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges plus a 3% credit card processing fee.
Do you ship outside the continental United States?
Yes, we do ship to Canada for an additional fee. Call to get a quote today. Alaska and Hawaii have extra fees as well.
How long will it take for me to receive my items?
Each individual product will have a time period in which it will ship. Some products could ship within 1-3 days of your order and some could take 3-8 days depending on the individual product. When the order is processed, you will receive your confirmation e-mail with a shipping time for your particular product.
How will I know when my order ships?
When your products are shipped you will receive a confirmation e-mail with a tracking number letting you know your item(s) have shipped.
How will I know when my order is to be delivered?
You can track your shipment using the tracking number you received in your shipping confirmation e-mail. Larger products such as massage chairs are shipped via a carrier who will contact you one to two days prior to delivery to schedule an exact time.
What is your Return Policy?
We offer a 14-day return & refund policy on all Floridian Massage Chairs, which goes into effect from the date of shipment. All items for return should be in their original condition and packaging. Floridian customers are responsible for return freight shipping, as well as a 20% restocking fee (If you wish we come to pick it up). If you cancel after the product has been shipped, you will be charged the cost of the outbound and returned shipping costs. If you cancel before the product is shipped you will be charged a 3% transaction fee.
Once we have received and inspected your returned product, Floridian will issue a credit for your total purchase amount, minus both the return shipping and restocking fees (If you wish we come to pick it up). The customer will be responsible for any damages noted upon return and could incur additional costs.
What makes Floridian different from other massage chair companies?
They're locally owned and operated in Sunshine Florida!
We understand that investing in a premium massage chair can be an intimidating purchase. At Floridian, our goal is to make that a more seamless and pleasant process by taking away all the stress and uncertainty from our clients. With our priority mission: To help more people, families, communities to improve their health through top-tier technology at the best price point. Plus, If you have any questions or concerns our client services team is available via chat, phone, or email to answer any questions or concerns you may have to put your fears at ease. When you purchase Floridian, you work with a trusted brand for your wellness!
Where are your Floridian massage chairs made?
Floridian Massage chairs are developed in the United States in consultation with American Shiatsu massage masters, as well as physical and massage therapists and built-in Asia, where massage is highly regarded and understood. We also customize every massage chair model to ensure it is intuitive and has everything you need for a truly easy and relaxing massage experience every day.
Which Floridian massage chair is best for me?
There are several factors to take into account when selecting a massage chair:
- Reason for purchasing a massage chair: Is it to address a specific pain point? Reduce stress? Overall wellness?
- What kind of massage experience are you looking for?
- What level of massage intensity would you prefer (e.g., gentle vs. vigorous)?
- Height and weight of individual(s) who will be using the chair
- Where the chair will be going: Home or office? How much space?
- Ideal price point
How is the lifespan of the Floridian massage chair?
Quality is what counts most! A massage chair consists of thousands of components. Every Floridian massage chair sent to our customers has been through standard procedures of product manufacturing, testing, inspection, failure rate reporting, vendor selection, and scoring for controlling the quality. With proper care and occasional maintenance, your chair will provide many years of wellness. In fact, we’re so confident in our chairs that we provide a 5-year residential limited warranty!
Is assembly required? How difficult is it to assemble my Floridian massage chair?
Yes, but we make it quick and simple with pre-assembly of most of the components, our easy-to-follow instruction manuals, and step-by-step assembly tutorial videos. Home assembly typically takes about 20 to 30 minutes. We also recommend you have a buddy on hand to help you move your chair, as they are heavy and are best moved by two people.
If you feel you're unable to assemble your Floridian Massage Chair on your own, we offer white glove delivery for an additional fee, which includes assembly in the room of your choice.
How often and how long should I use my Floridian massage chair?
We recommend that new users ease into their massage routine with 10 to 20-minute massage sessions, two to three times per day. As you become increasingly comfortable and familiar with your massage preferences, you can experiment with longer, more frequent massages. We find the sweet spot for regular users is around one 30-minute session every day.
Why does my chair hurt me?
Major discomfort can often be attributed to either overuse or using the chair at too high of an intensity level. We recommend treating your massage chair like any other physical activity by easing into a routine starting with shorter and less intense sessions, with ample breaks in between usages. You can adjust the length, depth, and intensity of your massage in the manual modes on your remote. Once you become more comfortable and familiar with your massage preferences, you can experiment and increase the levels of your usage levels accordingly to find what works best for you.
If you take it slow and still experience pain or discomfort, we recommend consulting your physician before continuing use of your massage chair.
Can I adjust the intensity of my Floridian massage chair?Yes, you can adjust the airbag pressure in the Manual settings of each chair. Select models also include 3D technology, which allows you to decrease or increase the intensity and depth of the rollers.
Can my kids use it?
Yes, we advise that children aged 10 and up can safely use our massage chairs with appropriate supervision. All of our chairs have body scanning technology that adjusts the massage rollers to the height of the user, allowing users of all shapes and sizes to enjoy a properly aligned massage. The intensity of the massage can also be adjusted for children who would be best suited with gentler massages.
What are the health benefits of Floridian massage chairs?
Studies have shown that just two 15-minute massage chair sessions per week reduced anxiety and job stress levels while increasing alertness and general calmness. Additional studies have revealed that massage chair use reduces blood pressure and blood sugars. Finally, massage chairs reduce pain and tension (e.g., minimizing headache symptoms and muscle tension). Research summaries and citations, along with brief informative videos, can be found on our Health Benefits page.
What is the warranty and what does it cover?We stand behind our customers and products with high-quality U.S.-based service and support, along with our 5-year residential limited warranty.
Our Floridian Promise is a 5-year residential limited warranty that includes:
- Unlimited USA-based customer & technical support
- No-cost replacement on covered parts for 5 years
- Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year
- For full coverage policy information, visit our warranty page.
Are there available technicians in my area?
We've invested in a team of experienced and skilled technicians located throughout the United States. We will find the nearest tech to you if you ever have an issue with your massage chair.
My chair is broken. What should I do?
We’re here to help! Simply call Floridian Limited Warranty Service at 1(813)-647-1729. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required.